NetherTek — VoIP Service Provider Platform
Businesses needed a reliable VoIP system with clear visibility into call performance, routing, and costs—without complex enterprise tooling.
Problem
- VoIP providers exposed complex data with poor usability
- Users struggled to understand call routing and performance
- Reporting and statistics were hard to interpret
- Mobile and desktop experiences felt disconnected
Constraints
- Web + mobile platforms
- Real-time and historical call data
- Business-critical accuracy and reliability
- Multiple user roles and permissions
- Must scale across different pricing plans
Strategy
- Design around monitoring and control
- Make call performance and costs visible at a glance
- Keep dashboards consistent across web and mobile
- Separate marketing, management, and reporting clearly
Solution
A unified VoIP platform combining marketing pages, user dashboards, mobile calling, and detailed reporting into one coherent system.
- Clear landing page explaining value and packages
- User dashboard with live call metrics and trends
- Detailed call logs and routing visibility
- Reports and statistics optimized for scanning
- Mobile app for calling, contacts, and basic settings
Impact
- Improved transparency of call performance and costs
- Faster issue detection through clear dashboards
- Consistent experience across web and mobile
- Scalable foundation for additional VoIP features
My Contribution
- Defined information architecture across marketing and product
- Designed landing page, dashboard, reports, and mobile UI
- Established visual language for data-heavy screens
- Delivered end-to-end designs ready for implementation